Care Home Support

Call: 0300 421 8627
Email: CHST@glos-care.nhs.uk

We provide a wide range of education, training and hands on support to care home staff across Gloucestershire to enable care assistants, cooks, activity coordinators and nurses to provide the best possible care and quality of life to individual residents.

The Care Home Support Team is a multi-disciplinary team, currently made up of general nurses, mental health nurses, a dietician and occupational therapist, and with support from pharmacists and pharmacy technicians.

The care home support team is jointly funded by Health and Social Care working in collaboration with the Gloucestershire County Council Quality Review Team. We also work closely with Gloucestershire Care Providers Association, the Care Quality Commission and Continuing Health Care as well as other organisations and departments.


Welcome to Care Home Managers



There are three main aims to the service we provide:

Training

The training we provide covers a range of subjects including Falls Awareness, MUST, Accountability and Documentation, Dignity in Care and Recognising the Sick and Deteriorating Resident. 

The training can include reflective discussions, team workshops and one to one training and takes into account best practice reflecting changes in regulation, national and local health and social care policies. This training is usually delivered at the Care Home itself.

We also hold CPD events throughout the year and have included such subjects as Tissue Viability, Nutrition and End of Life Care. These whole day events are really fantastic opportunities for Care Homes to network and gain knowledge of current evidence based practice.

Working with the Integrated Hospital Discharge Team (IDHT)

The Care Home Support Team RGNs support the Integrated Hospital Discharge Team (IHDT) to strengthen specific aspects of the ‘discharge planning process’. 

We can, if required by a Care Home manager, help undertake an assessment of an individual prior to discharge, so that the manager can make an informed decision with regards to them returning to their existing placement without experiencing any delays.

Following discharge we aim to work hand in hand with Care Homes to prevent unnecessary re-admissions by supporting Care Home Staff to develop robust Person Centred Plans that will meet the individuals care needs.

Lastly, we strive towards strengthening the channels of communication and working relationships between IHDT and Care Homes and where appropriate resolve difficulties which impact on the timely discharge of residents from the hospital back to the care home.

If a Care Home manager has any concerns about the discharge process, we welcome any comments, which we can feedback or escalate to the relevant person or parties.

Safeguarding and Performance Support

For some homes there are times when they may require some additional support. Our team work with all members of staff in order to encourage, educate and support them through the changes they need to make to improve care for residents.

Each Care Home is individual, so each interaction is unique to that home. After initial contact is made, there will be an honest and open discussion about how we can support your home.

Our team aims to be supportive, honest and above all, transparent in our interactions with you.

We may sometimes be required to work alongside the Safeguarding team to undertake some root cause analysis. This is an integral part of safeguarding and performance and is a structured process which is used to analyse information and also to review systems and processes. 

In the event that a Care Home is required to formulate an action plan in response to a monitoring visit by the Care Quality Commission (CQC) or Gloucestershire County Council Quality Review Team, the Care Home Support Team (CHST) can provide support/education to assist with meeting the requirements of the action plan.

The other aspects of supporting safeguarding and performance includes a multi-disciplinary team approach (MDT) to the support and education of Care Home staff sharing best practice and promoting safe effective care.

Training sessions offered by the Care Home Support Team

We offer more than 30 different sessions for staff working in elderly care and nursing homes.

The training available is currently being updated - it will be added here once this is complete. Apologies for any inconvenience.

Please call the team on 0300 421 8293 if you wish to discuss training.

docxTraining Request Form Dec 2018


Activity Provision  Falls Prevention  Infection Control  Medicines Management  Mental Health Care  Nutrition  Speech Language Therapy  Tissue Viability  Continence