In the first instance please contact the customer services team at Gloucestershire Care Services NHS Trust

Service Experience Team 
Gloucestershire Care Services NHS Trust
FREEPOST Plus RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Email:  yourexperience@glos-care.nhs.uk 
Telephone:  0300 421 8313

If you feel you need help or support with your complaint you can contact POhWER, a national advocacy service which will provide free, independent and confidential support.

 ou can call them on 0300 003 1162 (charged at local rate) or email glosadvocacy@pohwer.net or visit the website: www.pohwer.net

 Alternatively you can write to them at POhWER, PO Box 14043, Birmingham  B6 9BL       


Further steps you can take

You can ask the Local Government Ombudsman (LGO) for help with your complaint or to investigate further. The LGO looks at complaints and, if it feels it is appropriate, will conduct an independent investigation.

You can contact the LGO advice team on 0300 061 0614 or 0845 602 1983 or by email at advice@lgo.org.uk

More information is available online at www.lgo.org.uk

In the first instance please contact the service experience team at Gloucestershire Care Services:

Service Experience Team
Gloucestershire Care Services NHS Trust
FREEPOST Plus RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Email: yourexperience@glos-care.nhs.uk
Telephone: 0300 421 8313

Our information leaflet on leaving feedback or making a complaint is copied below, as well as our feedback form:

pdfHow to leave feedback or make a complaint

pdfYour Experience Counts feedback form


Help with your complaint

If you feel you need help or support with your complaint you can contact POhWER, a national advocacy service which will provide free, independent and confidential support.

You can call them on 0300 003 1162 (charged at local rate) or email glosadvocacy@pohwer.net  or visit the website: www.pohwer.net

Alternatively you can write to them at POhWER, PO Box 14043, Birmingham  B6 9BL       

 

Further steps you can take

You can ask the Parliamentary and Health Service Ombudsman (PHSO) for help with your complaint or to investigate further. The PHSO looks at complaints and, if it feels it is appropriate, will conduct an independent investigation.

You can contact the PHSO on 0345 015 4033 weekdays between 8.30am and 5.30pm.

More information is available online at www.ombudsman.org.uk

Tell us about your experiences

Your feedback provides us with vital information about how well we are meeting your expectations, what we are doing well and where we can improve. If you would like to share your experience you can:

• Use our ‘Friends and Family test’ online survey here
• Email us: contactus@glos-care.nhs.uk
• Complete a NHS ‘Your experience counts’ comment card or an adult social care ‘We want your feedback’ leaflet
• Complete a ‘Friends and Family test’ card
• Share your views on NHS Choices
• Tell us about your experiences on Patient Opinion
• Speak to a member of staff

pdfYour Experience Counts feedback form

You can also contact the service experience team at Gloucestershire Care Services:

Service Experience Team 
Gloucestershire Care Services NHS Trust
FREEPOST Plus RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Email:  yourexperience@glos-care.nhs.uk
Telephone:  0300 421 8313

 

Our headquarters number is for enquiries regarding Finance, HR, Procurement, Administration and Governance.

Gloucestershire Care Services NHS Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Telephone: 0300 421 8100