Citizens Juries Community Interest Company appointed to run an independent citizens’ jury, to consid…

Following the decision of NHS Gloucestershire Clinical Commissioning Group and Gloucestershire Care Services NHS Trust to approve the recommendation to invest in a new community hospital in the Forest of...

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Gloucestershire NHS apprentices best in the South West

Three Gloucestershire NHS apprentices were awarded for their commitment and service to the NHS at a special regional awards ceremony. Jess Carmen, Meg Cooke and Amanda Spencer, from Gloucestershire Care Services...

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Norovirus, sometimes known as winter vomiting disease, is highly infectious. It is a virus that is easily transmitted through contact with infected individuals.Norovirus

Hospitals in Gloucestershire are supporting a countywide NHS campaign to help stop the spread of Norovirus. We want to protect vulnerable patients and support NHS services this winter, and are asking for your help.

We are asking members of the public to follow this advice throughout winter:

Do not visit healthcare facilities such as hospitals or nursing homes if you have had diarrhoea and/or vomiting until two days after symptoms have stopped (even if your symptoms were mild).

If you are a patient due to have a planned stay in hospital and you develop diarrhoea and/or vomiting just before your visit, please inform the ward / department to let them know. They can advise you whether it is safe for you to come into hospital.  

Wash your hands frequently with warm water and soap. You should always do this after using the toilet and before preparing food. This is good practice whether or not you have symptoms.

Do not handle or prepare food for other people until you have been free of symptoms for a minimum of three days.

If you, or someone you care for, needs medical advice call NHS 111 or your GP surgery in the first instance. 

The ‘Combat Norovirus’ campaign’s banners, posters and leaflets carry the key campaign messages and are on display at Gloucestershire Royal Hospital, Cheltenham General Hospital, Community Hospitals and Stroud Maternity Unit. 

Leaflets for relatives explaining how to protect vulnerable patients will be handed out by healthcare staff. The important campaign messages and useful information about Norovirus symptoms are available on NHS Gloucestershire Clinical Commissioning Group’s website here.

Gloucestershire Hospitals NHS Foundation Trust Director of Infection Prevention and Control Maggie Arnold said:

“People who are already ill, such as patients in hospital, can sometimes get quite poorly as Norovirus can interfere with the effectiveness of the medicines they are taking and also make them weak and dehydrated, which is why we are encouraging all our staff, patients and visitors to get behind this important campaign and help tackle the spread of Norovirus. Anyone visiting our hospitals will not fail to see the campaign messages – we just need every individual to take it to heart and help protect our vulnerable patients.”

Clinical Chair at NHS Gloucestershire Clinical Commissioning Group and local GP, Dr Andy Seymour, said:

“The campaign reinforces our shared responsibility to combat the spread of Norovirus in the interests of patients, staff, relatives and the NHS as a whole. We urge everyone to take heed of the important messages and act responsibly – it could make a real difference and could even save lives.”

Susan Field, Director of Nursing at Gloucestershire Care Services NHS Trust said “We will be working with our colleagues across the county to reinforce these key messages to prevent the spread of Norovirus to our patients and our staff.

It is very difficult to stop the spread of Norovirus once it is in a closed environment such as hospitals so we are asking the public to help support us by restricting visiting to what is absolutely necessary to protect t those most at risk.”

December 2016

handitback posterIn Gloucestershire we have a campaign to get any equipment with a GIS Barcode that is unused returned so that it can be recycled to help someone else. Click here to view a video about the equipment pathway in Gloucestershire.

The Gloucestershire Community Equipment Service (CES) loans equipment to individuals following an assessment of their needs by a health or social care professional. Examples of the types of equipment CES loans out are mobility aids, toileting and bathing equipment, mattresses and beds and general aids to daily living.

One of the biggest challenges faced by the service is getting the loaned equipment back from users when they no longer need it. When equipment is returned to the logistics provider GIS Healthcare it is professionally cleaned and refurbished (where possible), meaning that expensive new equipment can be recycled and creates efficiencies and savings in the equipment pathway. This then means that this funding can be invested in other projects to improve the service provided to people in Gloucestershire. 

There are examples of some equipment, such as bed pans and sock aids, which cannot be returned and recylced. Full details of what and how equipment can be returned is available on the CES website. Gloucestershire Community Equipment Website by following this link




The Accessible Information Standard is a new mandatory requirement that all NHS and adult social care services must follow. Its purpose is to ensure that all service users (or their carers) can receive / access information in the format that is right for them so that they may best understand it: this requires the Trust to make information available in large print, EasyRead, audio files, languages other than English etc, and/or to provide professional communication support if needed, for example from a British Sign Language interpreter.

From 1 December 2016, service users will be asked if they have a preferred format for their information and communication when they attend an appointment with one of the Trust’s services. This preference will then be recorded on the person’s clinical record, and with consent, shared with other health and social care professionals to ensure that every individual gets the information they need.  This includes letters for appointments and information leaflets about clinical conditions or treatment.

If you have any questions about the Standard, please speak to a member of staff when you go for your appointment.

2 December 2016 



After helping thousands of people successfully stop smoking, Gloucester Quit Stop Shop, in Southgate Street, is relocating to Southgate Moorings near Gloucester Quays until the end of the year.

The shop has been run by Gloucestershire Care Services NHS Trust since April 2013, and by its predecessor NHS Gloucestershire since a lease was signed in December 2010.

Gloucestershire County Council, which commissions smoking cessation services, has chosen an alternative provider in a recent tender, who will offer stop smoking support in the county from January 1, 2017.

Jo Glasscock, manager of the current Stop Smoking Service, said; “The Quit Stop Shop has helped more than 5,000 people give up smoking since it opened its doors.

“Quit rates for Cindy and Debbie, our two advisors based there, have been extremely high at 78% - that’s nearly eight out of ten people – and they were nationally recognised for their work earlier this year.

“Having a presence in the heart of the city has been a very positive experience for our team, and I would like to thank everyone – both within the NHS and from other organisations – who has contributed to its success.”

Anyone currently seeing an advisor at the Quit Stop Shop will be offered an appointment at Southgate Moorings, by Gloucester Quays, until the end of the year. Those looking for initial support will still be able to walk in to Southgate Moorings until the end of the year.

Gloucestershire County Council will be announcing the new provider shortly so people will know where to go from January 2017.

Anyone wanting support and advice can call the Stop Smoking Team on 0300 421 0040 or visit



Cheryl Haswell is Matron of the Dilke Memorial and Lydney & District Hospital. Cheryl has been in post since July 2016, and she is not new to the Forest of Dean. Cheryl Haswell

“I grew up in the Forest and went to school here in Bream and Lydney. As a child I spent a lot of time playing outdoors and did lots of walking too. I left when I was 17 to do my nurse training in Wales, and live in Gloucester now, but I still visit family and friends here - there are many good pubs for a nice Sunday lunch!”

Cheryl knew she wanted to be a nurse when she was a teenager, and did a pre-nursing qualification course at what was then the West Gloucestershire College of Further Education. She was encouraged to pursue nursing, and has since worked in mental health, trauma and orthopaedics in Gloucestershire. Before working in the Forest, Cheryl was Matron for Infection Prevention & Control at Gloucestershire Royal and Cheltenham General Hospitals for eight years - and is used to overseeing two different sites. “You just need to make sure your time is evenly spread, but that you are flexible on where you will be based each day. I like to do matron walkabouts in the hospitals, which includes checking on the wellbeing of our patients and getting feedback from them and also from our fantastic staff.”

This is Cheryl’s first role in a community hospital, and she enjoys the contact with a variety of other healthcare professions. “I have the opportunity to work alongside therapists, social workers, radiologists, administrators and the f Friends of the hospitals, who do wonderful work fundraising for us. It’s so varied, that’s what I really like – no day is the same!”

Cheryl is passionate about supporting new nurses, and believes that community hospitals are a great learning environment. “We have compassionate and caring staff here who support new recruits, those who want to develop and those who want to return to nursing. My advice to new nurses is make use of all learning opportunities during placements, be prepared to work hard and try as many specialities of nursing as possible. Never be afraid to move sideways and consider a first post in a Community Hospital to develop your confidence”

Cheryl has had many memorable moments as a nurse, but there is one that will stay with her for a long time “I was appointed to my first Senior Sister role on one of the wards at Gloucestershire Royal Hospital by Jane Cummings, who is now the Chief Nursing Officer for England. It was something I had to been working towards for a long time, and from there I went on to be matron in that specialism. It just showed to me that hard work does pay off!” 

Outside of work, Cheryl likes to watch her sons play football for Tuffley Rovers and West Bromwich Albion Development, as well as visiting her husband’s hometown of Portsmouth. She also enjoys trips to the theatre and is a keen traveller: “I would love to see more of India, and I want to visit Vietnam soon too”



 Six new Healthcare Assistants (HCAs) have started work in our community hospitals as part of the Trust’s apprenticeship scheme. 

HCA smallRian, Destiny, Chelsea, Sophie, Molly and Erin all recently left school or college, and were looking to gain healthcare experience, learn and earn at the same time. They found the apprenticeship opportunity online, and started working on the community hospital wards in September 2016.

“There has been a lot to take in, but everyone at the hospital has been so supportive” says Chelsea, based at Stroud General Hospital. “I’ve learnt so much since I started – there is always something new every day. There are so many acronyms to remember though!”  

Cathy Ford, Sister at Tewkesbury Community Hospital, says “The apprentices have brought new enthusiasm to the ward.”

Despite being based at different sites, the apprentices come together for group training, including basic life support and end of life care. They also look in detail at policies and procedures. They will be working on the wards for a year, and they will gain hands on experience as well as achieving a qualification in this time. On completion, the Trust hopes to offer the apprentices Band 2 HCA substantive posts or support to go onto higher qualifications. 



Colleagues and members of the local community gathered at the Sherborne Cinema in Gloucester for the launch of Getting it Right, a film about end of life care. Getting it Right

The video features clinicians, services users, relatives and representatives from local groups talking first-hand about their experiences of end of life care, the importance of understanding the needs of the individual and providing the right care at the right time. It explores difficult conversations about death, and is both moving and empowering. 

Jules Roberts, Clinical Pathway Lead at the Trust, researched and produced the film and says “It has been an absolute privilege to work with everyone on the film and I am extremely proud of the end result. This is a powerful way to raise awareness of the importance of high quality care that is tailored to the individual as we only get one chance to get it right. The filming process has been a great collaboration between the trust, local communities and partner organisations."

The 30 minute video is made up of six short segments, each with focus on a particular aspect on end of life care. These will be used for internal training, and will be shared with local partners. A short five minute version can be found on YouTube here.  

This film has been made possible through Listening into Action. 



Gloucestershire Care Services NHS Trust invites the public to its Annual General Meeting (AGM) on Tuesday 11 October at Kingsholm Rugby Club, Gloucester.

The formal AGM session itself will commence at 5pm, however, members of the public are invited to attend from 3.30pm where Trust staff and health and social care partners will host an exhibition.

The exhibition will focus on innovations across a broad range of the Trust’s community services. The Macmillan Next Steps Cancer Rehabilitation team will be promoting cancer awareness and offering advice and education on how to support those affected by, and living with, a cancer diagnosis. This will also include a walk through inflatable replica of the human colon providing a unique and educational look at bowel cancer and its consequences. 

You can also learn how to knit a twiddle muff – they’re simple-to-make – and are comforting and therapeutic for many patients with Alzheimer’s, arthritis and dementia, as they help encourage movement and brain stimulation.

The formal AGM session will include an overview of the Trust’s financial position, a summary of key achievements over the last 12 months and a look ahead to future plans for community services. Members of the public will also have an opportunity to put questions to members of the Trust board. This session will run between 5pm and 6pm.

Chair Ingrid Barker said: “The AGM is open to all members of the public and offers everyone the opportunity to share their views with us, and participate in learning more about the activities of the Trust. People will also have the chance to find out about a number of our new services offering innovative approaches to patient care.’