The Duty of Candour came into effect in November 2014 to ensure that NHS Trusts are open, transparent and candid when care or treatment provided falls short of expected standards.

The introduction of this duty was a direct response to a recommendation within the Francis Inquiry report into Mid Staffordshire NHS Foundation Trust, which recommended that a statutory duty of candour be imposed on healthcare providers.

It says a Trust must demonstrate:

  • Openness – enabling concerns and complaints to be raised freely without fear and questions asked to be answered
  • Transparency – allowing information about the truth about performance and outcomes to be shared with colleagues, patients, the public and regulators
  • Candour – any patient harmed by the provision of a healthcare service is informed of the fact and an appropriate remedy offered, regardless of whether a complaint has been made or a question asked about it

The Care Quality Commission guidance is available below:

pdfCQC Duty of Candour March 2015