The Chair and Non-Executive Directors come from a wide variety of professional backgrounds, including corporate finance, commercial and business management and consultancy. Executive Board members bring a wide range of skills in health and social care as well as significant business, financial and organisational change and development experience and knowledge.

The Register of Interests for our Board members (2017-18) is available here

Please click a title below for a short biography for each board member.

Ingrid Barker – Chair (voting)

Ingrid Barker PREF smallIngrid has been Chair of Gloucestershire Care Services since April 2011 and was previously a Non Executive Director on the Board of NHS Gloucestershire for five years.

She is a Trustee and board member for NHS Providers, elected to represent the Community Trusts across the country. Ingrid has undertaken national policy and service development roles through King’s College, London and Birmingham University.  She was Deputy Chief Executive of an NHS Trust in Surrey and led Croydon Mental Health Unit as Unit General Manager, transforming institutional services to community provision.  A qualified social worker, Ingrid established a service for young homeless people in Central London and was Regional Director of MIND.  Ingrid led the creation of the first mental health Patients Councils and Advocacy projects in Britain. She has published on topics including user empowerment, mental health and multidisciplinary teamwork.

She has lived in Gloucestershire with her family since 2002 and during that time has served as Chair and as a Governor for Ribston Hall High School in Gloucester. She is currently a Governor of Hartpury College.

Date appointed to post: April 2011

Katie Norton - Chief Executive (voting)

KatieNorton smallKatie joined the Trust as Chief Executive in January 2017.  She brings extensive experience of working at Chief Executive and Executive Director levels in the NHS in England and Wales, and has also worked on a number of major service transformation programmes during time with NHS England and Deloitte LLP.   

Katie is passionate about working with primary care to support better outcomes for local people, and the vital role played by community services in the wider health and care system. As Chief Executive her priority is to lead the Executive Team and ensure that there is a clear strategy for the Trust, as well as building strong the networks and partnerships that are critical to the Trust’s success.   

Date appointed to post: January 2017

Sandra Betney - Director of Finance and Deputy Chief Executive (voting)

Board Headshots S Betney 3 SB smallSandra joined Gloucestershire Care Services NHS Trust in April 2017 as Deputy CEO / Director of Finance, where her responsibilities include strategy and business development, planning, financial management and contract management as well as leadership of the finance services, procurement, performance and IT functions.

Sandra was previously Executive Director of Resources at Birmingham and Solihull Mental Health NHS Foundation Trust, where she led on a wide portfolio of corporate services including finance, estates, ICT and business development.

A qualified accountant, Sandra began her accountancy career with the Bradford and Northern Housing Association. She joined the NHS in 1993 and has held high profile roles in finance and procurement within health authorities, mental health trusts, and the NHS Information Authority.

Date appointed to post: April 2017

Candace Plouffe - Chief Operating Officer (voting)

Candace Plouffe PREF small

Candace qualified in 1986 as an Occupational Therapist, and specialised in Children and Young People’s services following graduation, working in a variety of community health and education settings in both Canada and New Zealand. Candace moved to Gloucestershire in 2000, where she worked in Swindon Borough Council’s Child Health team until moving to Gloucestershire Primary Care Trust in 2004 to be the Head of Children’s Occupational Therapy.

She was appointed as General Manager of Children and Young People’s services in September 2011, had a role as Interim Director of Children and Young People’s and Countywide services before her substantive appointment as Director of Service Delivery on the 1st April 2014. In April 2016 she was appointed as Chief Operating Officer for Gloucestershire Care Services NHS Trust.

Candace holds a Bachelor’s of Medical Rehabilitation (Occupational Therapy) from the University of Manitoba, Canada, Master’s of Science (Special Education) from Minot State University, USA and a postgraduate Diploma in Organisational Leadership, from Saïd Business School, Oxford University. She obtained an Executive coaching and mentoring qualification from Institute of Leadership & Management in 2013. 

Candace has held a number of Board positions at the Trust. She is also a board member to Active Gloucestershire, a local organisation whose aim is to promote sport and physical activity within the county.

Date appointed to post: April 2016 (joined organisation in 2004)

Dr Mike Roberts - Medical Director (voting)

Mike qualified as a Doctor in 1982 and worked in a number of hospital specialities before becoming a GP in 1989. He has worked as a GP in Gloucester (Rosebank Health) for 25 years.

Mike Roberts PREF smallMike has extensive experience of health service management, having served as Professional Executive Chair for West Gloucestershire Primary Care Trust (PCT), Medical Professional Lead (and Responsible Officer) for Gloucestershire PCT and as a member of the Gloucestershire Local Medical Committee. Mike also has a particular interest in clinical governance and is a member of the Performance Advisory Group of NHS England, which deals with complaints and concerns about GP performance.

Mike has a special clinical interest in Sports Medicine, was Gloucester Rugby Club Doctor for 10 years, and continues as Stadium Doctor at Kingsholm.

Mike joined the Trust in July 2014, initially deputising during the secondment of the previous medical director. He was appointed Medical Director in May 2015.

Susan Field - Director of Nursing (voting)

Susan holds both managerial and clinical (nursing and mental health) qualifications
and sue field3 - smallhas considerable Board level experience, with the majority of this being in Bristol prior to moving to Gloucestershire.

As Director of Nursing, Susan has a key role in the clinical leadership at the Trust with responsibility to ensure the highest possible standards of care is provided in both Community Hospitals and by Community Nurses.

Susan was appointed Interim Director of Nursing in July 2015 and became Director of Nursing in September 2015. Prior to her current role Susan was Director of Service Transformation, working to provide community-focused services including Community Hospitals, re-ablement, community nursing and therapy services, as well as a range of specialist services such as heart failure, telehealth, tuberculosis and palliative care.

Susan is also Caldicott Guardian for the Trust. 

Date appointed to post:  December 2012 

Nick Relph - Non Executive Director (voting)

Nick Relph May 17 2Nick has extensive experience of healthcare having held a number of senior NHS roles covering community, mental health and acute services, including finance director at a health authority, chief executive positions in three Primary Care Trusts in North London, and Managing Director of the South East Commissioning Support Unit. Nick is a fully qualified accountant with the Chartered Institute of Public Finance & Accountancy (CIPFA).

Nick has commented that “My passion throughout my career has been for community services. I've been impressed with the enthusiasm, dedication and hard work of the colleagues I've met so far and hope to meet many more of you in the near future. With the STP underway there will be opportunities for GCS and I hope my experience can help assist the Board positively steer its way through the coming years."

Nick has been appointed from 15 June 2017 until 14 June 2019.

Richard Cryer - Non Executive Director (voting)

Richard Cryer internet

Richard is a chartered accountant and was director of finance at the University of London between 2006 and his retirement at the end of 2012.  He is treasurer and trustee of the national children’s charity, Action for Children, as well as being a trustee of its pension scheme.  Richard is also a member the audit committees of the Biochemical Society, the Council for Licensed Conveyancers and the Institution of Civil Engineers.

Date appointed to post: April 2014 

Susan Mead– Non Executive Director (voting)

Susan Mead was a board member and Chair of the Quality, Performance and Resourcesue mead new photos Committee for both the West Mercia Cluster of PCTs, 2012-2013, and for Herefordshire PCT, in which she was a non-executive director from 2004-2012. Her background includes work at the Audit Commission, as an Assistant Director at Birmingham City Council, in the Lord Chancellor’s Office. She is a qualified psychiatric social worker and child care social worker.

Date appointed to post: November 2013



Nicola Strother Smith - Non Executive Director (voting)

Nicola Strother Smith PREF smallNicola has 40 years’ experience in the NHS, including clinical, operational management, improvement and strategic roles in local, regional and national organisations.

As National Director of NHS Diabetes and Kidney Care, she was responsible for implementation of national strategy in diabetes, kidney and liver disease and led the implementation of the NHS Health Check programme with the Department of Health. Regionally, Nicola was Director of the 3 Counties Cancer Network, leading implementation of the Calman-Hine report: a policy framework for commissioning cancer services and the NHS Cancer Plan across Gloucestershire, Herefordshire and south Worcestershire. Other experiences include: director in NHS Improving Quality; primary care management; oncology centre management and radiotherapy department superintendent.

Nicola was awarded a Master’s degree in Public Administration (MPA) with distinction from the University of Warwick Business School. She is also a qualified therapy radiographer.

Date appointed to post: November 2013.

Graham Russell - Non-Executive Director (voting)

Board Headshots 180517 03 GR PRefGraham Russell has  been chair of both Elim Housing Association and mental health charity Second Step.

Prior to chairing Elim Housing and Second Step, Graham spent 10 years as an expert advisor to the Organisation for Economic Co-operation and Development (OECD), four years as executive director at the Commission for Rural Communities and a decade in a number of senior roles at Business in the Community, one of The Prince's Charities.

Date appointed to post: August 2016.

Jan Marriott - Non-Executive Director (voting)

Jan Marriott PREF smallJan is the Independent Chair of the Gloucestershire Mental Health and Wellbeing Partnership Board, Independent Co-Chair of Gloucestershire Learning Disability Partnership Board and Vice Chair of the Community Hospitals Association and has had significant senior nursing and other healthcare experience.

Date appointed to post: May 2015

David Smith - Director of HR (non-voting)

Dave Smith edit smallDavid joined Gloucester Care Services as Interim HR Director in January 2018. He was previously the Director of HR and Organisational Development at Gloucestershire Hospitals NHS Foundation Trust. During his eight years there he also chaired the South West HR Directors group and sat on the NHS Staff Council National Executive. Prior to the NHS, David spent 25 years in banking, initially in operational management before moving into HR, where he spent his last eight years heading the HR function for HSBC’s consumer finance division. He is passionate about providing an excellent service and breaking down the barriers between support departments and front-line services. He has a BSc in Psychology and an MA in Strategic HRM.

Date appointed to post: January 2018