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The 12 week Community Hospitals in the Forest of Dean public and staff consultation ended on 10 December 2017. We would like to thank everyone who has taken part and...

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In the first instance please contact the customer services team at Gloucestershire Care Services NHS Trust

Service Experience Team 
Gloucestershire Care Services NHS Trust
FREEPOST Plus RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Email:  yourexperience@glos-care.nhs.uk 
Telephone:  0300 421 8313

If you feel you need help or support with your complaint you can contact POhWER, a national advocacy service which will provide free, independent and confidential support.

 ou can call them on 0300 003 1162 (charged at local rate) or email glosadvocacy@pohwer.net or visit the website: www.pohwer.net

 Alternatively you can write to them at POhWER, PO Box 14043, Birmingham  B6 9BL       


Further steps you can take

You can ask the Local Government Ombudsman (LGO) for help with your complaint or to investigate further. The LGO looks at complaints and, if it feels it is appropriate, will conduct an independent investigation.

You can contact the LGO advice team on 0300 061 0614 or 0845 602 1983 or by email at advice@lgo.org.uk

More information is available online at www.lgo.org.uk