News

Community Hospitals in the Forest of Dean - Public and Staff Consultation

The 12 week Community Hospitals in the Forest of Dean public and staff consultation ended on 10 December 2017. We would like to thank everyone who has taken part and...

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High profile campaign launch as the NHS prepares for winter

    The NHS in Gloucestershire is launching its winter campaign and asking people to think twice before heading to A&E or calling 999 when it’s not an emergency. The campaign visuals under the...

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In the first instance please contact the service experience team at Gloucestershire Care Services:

Service Experience Team
Gloucestershire Care Services NHS Trust
FREEPOST Plus RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Email: yourexperience@glos-care.nhs.uk
Telephone: 0300 421 8313

Our information leaflet on leaving feedback or making a complaint is copied below, as well as our feedback form:

pdfHow to leave feedback or make a complaint

pdfYour Experience Counts feedback form


Help with your complaint

If you feel you need help or support with your complaint you can contact POhWER, a national advocacy service which will provide free, independent and confidential support.

You can call them on 0300 003 1162 (charged at local rate) or email glosadvocacy@pohwer.net  or visit the website: www.pohwer.net

Alternatively you can write to them at POhWER, PO Box 14043, Birmingham  B6 9BL       

 

Further steps you can take

You can ask the Parliamentary and Health Service Ombudsman (PHSO) for help with your complaint or to investigate further. The PHSO looks at complaints and, if it feels it is appropriate, will conduct an independent investigation.

You can contact the PHSO on 0345 015 4033 weekdays between 8.30am and 5.30pm.

More information is available online at www.ombudsman.org.uk