News

Preferred option of a new community hospital in the Forest of Dean approved by Gloucestershire Care …

Gloucestershire Care Services NHS Trust Board has approved the preferred option for a new community hospital in the Forest of Dean to replace the Dilke Memorial Hospital and Lydney and...

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Gloucestershire Care Services NHS Trust colleagues given the prestigious title of Queen’s Nurse

Gloucestershire Care Services NHS Trust colleagues Liz Lewindon, Integrated Community Team Nurse, and Nancy Farr, Clinical Development Manager, have been given the prestigious title of Queen’s Nurse (QN) by community...

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In the first instance please contact the Patient Experience Team at Gloucestershire Care Services:

Patient Experience Team
Gloucestershire Care Services NHS Trust
FREEPOST RSKC-CSKU-KRZX
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AW

Email: yourexperience@glos-care.nhs.uk
Telephone: 0300 421 8313

pdf'We Value Your Feedback' leaflet

pdf'We Value Your Feedback' comment card

pdfFormal Complaints Procedure

pdfComplaints Policy

pdfDuty of Candour Policy

 

Help with your complaint  - POhWER Complaints Advocacy

POhWER provides free, independent and confidential support to help people resolve issues or concerns they may have with their NHS services.  They can help to put your complaint in writing to us.

POhWER
PO Box 14043
Birmingham
B6 9BL

Tel: 0300 003 1162 (charged at local rate)
Email: glosadvocacy@pohwer.net 
Website: www.pohwer.net 

 

Further steps - Parliamentary and Health Service Ombudsman (PHSO)

If you have been through the complaints process and remain unhappy with the Trust’s response, then you have the right to ask the PHSO to review your case.  

The PHSO does expect the NHS Trust and the complainant to have made all reasonable attempts to resolve outstanding issues before they will take any action.

Parliamentary and Health Service Ombudsman
Millbank Tower
21 – 24 Millbank
London
SW1P 4QP

Tel: 0345 015 4033
Website: www.ombudsman.org.uk